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T-Mobile Personal Coverage Check Gets "A" for Honesty

Sascha Segan

Cellular carriers promise thick, cozy blankets of coverage, but we know every one of them has infuriating dead spots.

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With its Personal Coverage Check (PCC), T-Mobile unabashedly unveils both their strong and weak spots, block by block, across the USA for all to see.

The Personal Coverage Check is easy to use  just punch in an address, and you'll see a map with gradations of coverage from forest green (perfect) to ghostly white (none at all.) T-Mobile updates the PCC Web site weekly and ties it into their engineering systems for the most honest possible picture, the carrier says.

We tried the Personal Coverage Check with a dozen locations we know around the US, and it usually worked flawlessly. It only failed with one location: downtown Manhattan, where the Personal Coverage Check says T-Mobile has no weak spots. T-Mobile told us their system has trouble because "Manhattan is a unique environment," and that's true: building penetration issues, signal crowding and multipath reflections make the nation's densest neighborhoods a painful test for any wireless system.

We asked the other major carriers why they don't give consumers similar information. (Most carriers' maps just paint a wide swathe of coverage over an area, not going down to the block-by-block level or differentiating strong signals from weak ones.) Sprint and Verizon dodged the question; Cingular said they're planning to improve their own coverage maps soon.

We are truly impressed with T-Mobile and their PCC's honesty so much, we would name it a major reason to switch from less-revealing carriers to T-Mobile  as long as T-Mobile works where you need it. Thanks to this Web site, you can now easily find that out.

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