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Buy? Cell? Do your homework before choosing a plan - Wireless - Brief Article

Erik P. Nelson

Dropped calls, coverage gaps, billing complaints--these are regular features of cell phone use.

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News & Top Stories

Cingular Wireless to Invest More Than $60 Million in Michigan to Enhance Service Quality and Expand Coverage
Cingular Wireless , the country's largest wireless provider, announced it will invest more than $60 million throughout Michigan in the next year to install over 112 new cell sites as part of a $6.2 billion commitment to enhance and expand its ALLOVER network* nationwide.

Cingular Wireless Awards $45,000 in Grants for Keep America Beautiful Florida Projects
Six Florida affiliates of Keep America Beautiful, Inc. have been selected to receive grants totaling $45,000 from Cingular Wireless through the 2005 Keep America Beautiful program.

Californians Can Take Advantage of Cingular 's Billion Dollar Investment Bby Selling Their Old Cell Phones
OCALA, FL (PRWEB) August 19, 2005 -- Consumers who want to take advantage of Cingular 's announced plan to invest more than $1 billion in new cell phone sites in California can begin the switchover process by selling their old cell phones to CellForCash.com, officials of the website said today.

Foo Fighters Available Exclusively on Cingular Sounds(TM)
Cingular Wireless and Sony BMG today announced the four-time Grammy-winning Foo Fighters are debuting the second single from their Platinum double-album, "In Your Honor," as an exclusive downloadable ringtone as part of the Cingular Sounds Program.

. Power and Associates found that 59 percent of subscribers experienced service problems in 2001, up 6 percent since 2000. So how can you avoid weak networks?

Start by contacting local businesspeople with cell phone usage and travel patterns similar to your own. hosts discussion groups where entrepreneurs post comments on service quality in their areas.

Word-of-mouth is essential, says Kirk Parsons, wireless services director for . Power in Westport, Connecticut, because call quality and customer service varies by market area. Parsons' research found that six providers shared the highest customer satisfaction ratings across 26 major markets: ALLTEL, AT&T, Cingular, Sprint, Verizon and VoiceStream. That's a good start on a shopping list.

Then examine pricing plans and features. helps by listing small-business service plans by ZIP code. will let you compare up to five plans on the same screen, although you'll have trouble finding info on small markets like Penobscot, Maine. You can find every FCC-licensed service provider for each ZIP code on , but you'll have to assemble plan features by visiting each provider's Web site. Yes, smart shopping is time-consuming, but it's well worth the effort in the end.

ERIK P. NELSON, a freelance writer living in San Francisco, has written for Profit and M-Business magazines.
 
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