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Nextel Customer Service Articles
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One of my classes in management focused on the repeat customer. The course stressed the importance of the repeat customer to the financial welfare of the business. We spent hours discussing ways to turn "first time" buyers into repeat customers. This is not a new concept. We've all heard the term "the customer is always right". And then there is the movie we watch every Christmas where Macy tries to out "customer satisfaction" Gimbel.
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Nextel to Outsource Customer Service
Wireless carrier aims to save more than $1 billion over an 8-year period in strategic alliance with IBM and TeleTech. ... January 18, 2002. Nextel to Outsource Customer Service . By Roy Mark ... with IBM (Quote, Chart) to outsource Nextel 's customer service . The alliance also calls for Nextel and IBM to ...
Telephone Service , Wireless - Nextel bad customer
# 12 for February 7, 2001
Nextel - Contact Us
... call or send us an email. Customer Care Contacts Billing & Support ... billing questions, phone and service support, and rate plan ... Relations investor.relations@ nextel .com Media Relations media ...
Nextel | Nextel Service Plan
... based on number of active units per account. How to Get It Call Nextel Customer Care at 800-639-6111 or contact a Nextel Service & Repair Center. Nextel reserves the right to modify or terminate ...
nextel customer service
nextel customer service information and resources. nextel customer service WebSupport Help Desk & Customer Service Software Supports Multiple Websites Supports Mupltiple Addresses No Software to Install ...
Nextel .com - Messaging Overview
... more than one way to "send a message" You can send a text message to a Nextel customer (who has subscribed to this service ) in a number of ways: From the Web: Use the "Send a Message" feature at ...
AirWave Wireless :: Deerfield Beach & West Palm Beach :: Airwave ...
... Airwave Wireless, South Florida's leading Nextel cell phone Authorized Sales & Service center. Our goal is to provide the best customer service . Our focus is on providing the best sales and service ...
Nextel blows more customer moments of truth...again - TechUpdate ...
... suddenly stopped accepting a charge, even when supplied with new batteries.) I called Nextel 's customer service to find out what I should do next. This was the first customer moment of truth. I ...
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Sprint Nextel : Ready to Rumble
Aug. 17--NEW YORK -- Sprint Nextel Corp. officials heralded the newly merged company's arrival at the top of the wireless industry Tuesday with a little swagger and a little hoopla. Their status as back-in-the-pack wireless carriers is gone, now that a combined Sprint Corp.
Sprint shuns talks with Nextel Partners
WASHINGTON (MarketWatch) - Sprint Nextel Corp. said Wednesday it won't negotiate a buyout of Nextel Partners Inc., signaling that it doesn't want to pay the full market value for its rural affiliate.
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I prefer to take that concept one step further with what I consider the most valuable asset of a business, the loyal customer.
The loyal customer is one who will buy your product or service even when it is more expensive or at a personal inconvenience. The loyal customer is one who will recommend you to his competitors. The loyal customer is one who will stand up and defend your company against unfair comments. The loyal customer is one who will teach his children to purchase your product or service because they can depend on your company to treat them with fairness and honesty. The businesses of America, large and small, have been built on the backs of the loyal customer.
In his inauguration address, President Bush stated, " as citizens we must uphold the principles of civility, courage, compassion, and character that a civil society demands from each of us". Civility is a word we don't hear much anymore. As companies have merged and as pressure from investors has increased, businesses have lost their civility. The concepts of respect and fair dealing that have been the cornerstones of American business are crumbling.
In the age of the computer and voicemail, companies are ignoring the fact that on the other end of the line is a living breathing person. They will spend millions on advertising to gain a new customer and then banish them to what I term "Customer Service Hell".
Take the case of Denise in New Mexico
"I have been MORE than patient with Dell Computer Corporation. It has taken me 6 months, a minimum of 100 hours of my time, 20 different people, 10 phone calls to service, 5 to the rebate ripoff department, close to 30 mails, several faxes, daily blue screens which switched to daily black blank screens, all three drives not working, still not receiving a confirmed rebate on a machine I ordered in August, 2002, an ordered part I've yet to receive, two individuals saying they will call RIGHT BACK who still haven't called, and problems growing on an EPPurchased machine literally by the day ~ to get THIS upset.
I'm sick of being jerked around by large corporations who make it impossible to reach their corporate offices who are only interested in SALES and could care less about SERVICE."
Then there is my own personal experience with Nextel. My company was spending a substantial amount of money with Nextel and we loved the phones. However, customer service was non-existent. I once spent four hours on the phone with six different "representatives" and was hung up on when I asked to speak to a supervisor.
No answers were received to my faxes or letters. Voice mails to my local salesperson went unanswered. Even the letter from our attorney was never acknowledged. Needless to say we now have another cellphone provider.
These examples point to an alarming trend. Businesses are focusing on gaining new customers and failing miserably to turn these new clients into loyal customers. They have lost their civility, not only with their customers but with their employees as well.
What can you do? If you believe like I do then take these beliefs and make a difference. Acknowledge that the people that you come in contact with are living breathing persons and treat them with goodness and respect. If you can't do that in your present position then its time for you to make a change. As President Bush continued, "Americans are generous and strong and decent, not because we believe In ourselves, but because we hold beliefs beyond ourselves". Let's resurrect the "Miracle on 34th. Street"!
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